VWVortex.com - Broken Glove Box Latch
Jun 24, 2002·Exact same thing happened to me, about the fourth time I ever opened the glove box. The latch broke, the prongs fell back into the lid. I managed to get one of the prongs back out and (with the aid of a rubber band) managed to get the thing shut. This was a warranty fix, but it took VW about three weeks to get the part to the dealer.